Amazon is looking for Chat Stylist Advisors to work from home and help customers looking to shop in the fashion department.
Amazon is a technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
What you’ll do:
Review customer profiles and preferences and reply to customer questions to achieve their personal style preferences, fit considerations, fashion trends and style.
Leverage CRM data to review and exceed daily, weekly and monthly performance metrics.
Candidates will chat and style with direct contact to customers via chat, video and new virtual platforms.
As a chat stylist, you must be intuitive and creative with virtual product to create custom looks for customers whatever their needs.
Utilize styling expertise, trainings, data and internal software programs to provide world class fashion recommendations to our customers.
Offer expert styling advice that inspire our men’s or women’s customers through thoughtful curation of outfits.
Build and retain a strong customer relationship by answering multiple concurrent inbound chats from customers with a positive, enthusiastic and conversational tone and solution-oriented mentality.
Apply an exemplary customers service manner with strong communication and listening skills.
Candidates must be able to understand a broad customer base, be highly skilled with curation, trend and fit knowledge, and speak to the latest fashion.
Strong written and verbal skill, provide comprehensive summaries and notes regarding customer interactions.
Set achievable goals in line with current business goals.
Carry a high level of Ownership while prioritizing multiple tasks and deadlines, ensuring you lead with Customer Obsession.
Proactively address customer concerns with confidence and provide transactional support for Customer Service team.
Work independently and problem solve with minimal supervision.
Comply with tasks assigned by manager, contributes and works well within virtual teams.
Candidates must thrive in a start-up environment where they bring creativity, new perspectives and an ability to navigate an ambiguous and changing business.
“An ideal candidate will have experience in chat, clienteling, sales, and have a real desire to make a customer’s shopping experience engaging and seamless.
Candidates should be highly motivated, independent and have a passion for customer service in styling and fashion.”
Not much is mentioned on the job application page about benefits and compensation.
But, according to Glassdoor, you might expect around $26 per hour.
Here are the details of the position: