If you want a fairly easy work-from-home job that pays you $1700 as a sign-on bonus and up to $22.36/hour, check out the Remote Customer Service Rep job at Lincoln Financial.
Lincoln Financial is a finance and insurance services company.
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Here are the details of the position:
What you’ll do:
You will act as the main point of contact for the retirement plan, answering 60-80 inbound calls from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.
You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software.
You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution.
You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.
High School Diploma or GED.
1+ Years of general experience – does not need to be directly related to the position.
Strong written and verbal communication skills.
Ability to work with others in a fast-paced, team environment.
Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
Ability to be adaptable/flexible as business needs change.
Associates degree and/or 1+ Years of customer service experience.
Previous work from home/remote experience or previous call center experience is a plus.
Passion for helping, servicing and educating others and the desire to build rapport during each interaction.
Ability to research and problem solve, while providing outstanding customer service.
Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
Solid relationship management skills customers, management, peers and colleagues.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
$1700 sign-on bonus
$14.90 – $22.36 per hour
5% bonus potential
A clearly defined career framework to help you successfully manage your career
Leadership development and virtual training opportunities
Paid Time Off
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment
Effective productivity/technology tools and training