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Many of their jobs also don’t involve being on the phone, including their Customer Support position.
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Here are more details on the Customer Support job at Hubstaff:
Hubstaff is a workforce management platform that offers proof of work, time tracking, and payroll management, along with a remote talent finder and project management software.
What You’ll Do:
“Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, live chats, on-screen shares, and video conferencing. CSRs report to our EMEA team leader and work collaboratively with our global team of Support Professionals.”
1+ years experience in customer-facing roles
Stable internet connection with speeds high enough for videoconferencing and screen sharing. Having a backup (e.g., high-speed cellular internet) is a plus.
You have an organized workplace with a modern enough computer, web-cam, preferably a good microphone/headset, and an environment that allows you to conduct professional presentations with minimal interruption.
While Hubstaff’s working hours are flexible to your requirements, this role will be hired into the typical working hours of UTC+1-UTC+3.
A successful candidate will be committed to working synchronously with our busiest customer request times: 09:00 UTC-16:00 UTC
Who You Are:
shows an empathetic mindset regarding the goals of others, especially those of customers
loves to help others reach their full potential
demonstrates outstanding written communication skills
knows how to communicate the value of a product in direct customer interactions
desires to continually improve and grow both inside their current role and grow beyond it
is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading the knowledge about them
$25-$27/hour estimated (Glassdoor)
100% Remote work.
25 days of Annual Paid Time Off.
Annual Equipment/ Technology Stipend.
Maternity / Paternity Bonus.
Annual Training Allowance.
Annual and Remote Retreats.