If you’re looking for a work-from-home job that pays you well and also gives you incentives like a $3,000 sign-on bonus, check out the customer or technical support & sales positions at Asurion
Find out what works well at Asurion from the people who know best. Get the inside scoop on jobs, salaries, top office locations, and CEO insights.
Asurion is a company that does insurance for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry.
Explore Asurion’s job openings, read about the company culture, and see what employees love about working there.
Here are the details for their work-from-home jobs:
Popular Careers with Asurion Job Seekers · Tech Support Career · Software Engineer Career · Call Center Supervisor Career · Customer Service Representative Career.
Asurion is actively recruiting and hiring veterans. In this Military Makeover: Operation Career segment, you’ll meet some of our employees who have served
Technical/Customer Support & Sales Reps at Asurion
Roles & responsibilities
Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protect home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to the appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Ability to be highly motivated and self-sufficient.
Drive to improve performance and exceed goals to maximize earning potential.
Important Qualifications & Requirements
Requirements and qualifications will vary depending on which variation of these jobs you apply for.
Some require experience and some don’t.
Here are some things you can expect to be qualifications:
6 months of sales experience required.
1-year of customer service experience (call center preferred). 1 year either preferred or required depending on job.
Bilingual skills a plus
High school diploma or GED
Patience and exceptional listening skills
Ability to identify, understand and upsell new products and solutions based on customer needs
Dedication to troubleshooting problems and finding a resolution
Confidence in multitasking
“Challenge accepted” attitude
Here’s what Empire Flippers says about the experience:
“While no previous work experience is needed, experience in sales is a big plus. Any background in e-commerce or online business is also helpful. However, we are looking to train the right person, so if you don’t have that experience, don’t let it stop you from applying.”
$3,000 sign-on bonus ($1,000 paid each month of first 3 months)
Health Savings Accounts
Employee Assistance Program
ID Theft Protection
Home and Auto Insurance Discounts
Healthcare Flexible Spending Account
Dental and Vision FSA (With Silver Option Only)
Life and AD&D Insurance
Short-Term and Long-Term Disability