Wouldn’t it be nice if a company just gave you $3,000 on top of your salary as a bonus for getting the job?
Asurion is doing that with their technical support, customer support and sales-related jobs now.
And on top of that, the jobs still pay well!
Here are the details for the Technical Support & Sales Rep jobs at Asurion:
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Asurion is the global leader of comprehensive technology and protection solutions. We have many opportunities for talented people to make an impact.
Roles & responsibilities:
Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Learn details of protect home and other product offerings to sell to customers confidently and accurately.
Communicate company policies and procedures to customers.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to appropriate tier of customer service support.
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Follows directives from Call Center Management (Coaches, Managers, etc.).
The average pay rate is $21 – $31 per hour.
Potential $3,000 sign on bonus spread across your first 3 months ($1,000/month).
See this page for more on benefits
Check out the details below:
6 months of sales experience required.
1-year of customer service experience.
Have a working knowledge (or the ability to learn) multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications.
Be able to handle multiple priorities, work in a fast environment, and manage time effectively.
Be a strong communicator, with an emphasis on effective listening and empathizing with customers.
Must be able to understand, identify, and sell new products and solutions based on customer needs.
Must be able to pass a hiring assessment, covering soft skill scenario modeling, business decisions, and product knowledge.
Must be self-disciplined and work without close supervision.
Must reside in one of the following States: AK, AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, MI, MO, MS, MT, NC, ND, NE, NM, OH, OK, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY.
Call center experience preferred.
Bilingual skills a plus.
Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).
Also Visit the Official website of Asurion to apply for the job