If you want a work-from-home job that doesn’t require you to be on the phone all the time, you should definitely check out Knack.
Knack is a company that helps with online database building without code.
You can check out their Technical Support Job below:
Check out the details below:
Knack jobs page
What You’ll Do:
You’ll become an expert in how our product works and provide direct support to our Support team.
You’ll investigate escalated technical issues and leverage internal resources and tools to resolve those issues. You’ll use CLI tools to trace logs, make network requests, and run internal utilities.
You’ll reproduce bugs and translate them into bug reports. You’ll also manage an issue backlog in Jira and help prioritize the work for our Engineering team.
You’ll assist with migrations and work with the Engineering team to identify solutions for reducing app complexity for customers.
You’ll create internal team resources and tools to help more quickly troubleshoot and resolve technical issues.
Define your work: find the location, environment, and schedule that is best for your life and work. It’s not about separation, it’s about optimization. Our only rule is an overlap zone of 11am to 4pm EST.
Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You’ll get required days off for birthdays and knackiversaries.
Paid Corporate Retreats: we get together twice a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
Equal opportunity: we push everyone to maximize their impact on our product and company–we strongly value all of our people, regardless of title or seniority.
Family support: we offer a generous paid family leave to welcome any new additions to your family.
Tech: we provide a top-of-the-line PC or MacBook
A technical troubleshooter. You’re experienced in investigating and troubleshooting technical issues for a software or SaaS product. Familiarity with basic HTML, CSS, and APIs is a bonus.
Tenacious. You. do. not. quit. The gnarlier the problem, the better. You see everything as a resource to help you solve problems, and you’re not afraid to use them.
Detail-oriented. You’ll search network requests and track activity logs all to find that obscure detail that cracks the case. You’ll need to give engineers precise instructions to replicate an issue. You find the needle in the haystack and jump back in for more.
Eats complexity for breakfast. You’re only comfortable when you’re thrown in the deep end. Knack is a complex product with open-ended user flows. Anything can happen and often does. No problem will be the same, and you’ll see something new every day.
An excellent written communicator. You can break down complex topics or issues into easy-to-understand steps.
Always on the lookout for ways to improve things. You enjoy finding ways to make things easier, more efficient, less frustrating for your team (and yourself). You’re also willing to advocate for and to implement those changes.
Hungry for meaningful work, and the space to do it. Knack is a complex product in a complex space and the work is extremely challenging – but also deeply rewarding. Knack makes a major impact on the work of thousands of companies and organizations.
There is no mention of technical requirements for your home office.
They do say that they will supply your laptop though.
Culture is not ping-pong (although we love ping-pong). Our culture helps identify and reinforce who we are, what we value, and how we operate.