Whoop is a fitness membership site geared towards improving human performance.
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They tend to have a few work-from-home jobs available from time to time like the Membership Services Representative position or the Product Expert, Membership Services position I cover in this post.
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This job has A LOT of pros and very few cons, so get it while you can!
Roles and Responsibilities
Become an expert in the experiences Members have with the product at WHOOP
Act as a communication and information hub between the Membership Services team and Product teams
Identify ways to improve and deflect contacts through automation or product fixes
Communicate clearly and efficiently with our Product team to work on improving areas of the product or experience that cause Members pain
Help our Product team effectively triage bugs and provide executive communication where necessary to provide proper updates
Collaboratively define service-level agreements (SLAs) and prioritization frameworks with which product teams will prioritize sprints
Manage external bug tracking within Jira to provide visibility to teams in Membership Services, Product, and Engineering
Create, maintain and deliver weekly, monthly, and quarterly reporting of bugs and outages along with fixes for 360 feedback loops to teams
Provide updates on defects and issues that may impact upcoming launches/releases.
Preferred 1+ years of experience in membership services type role assisting members with technical troubleshooting
Excellent analytical skills with the ability to take large, complex datasets and extract qualitative and meaningful insights
Capable of designing data reporting structures that are adaptable to future endeavors
Experience using reporting tools such as Zendesk, Explore and, Looker, as well as an understanding of how to write formulas in spreadsheet programs such as Google Sheets
Strong communications skills and the ability to distill data and technically dense concepts into presentations that are effective, concise, and delivered in a format appropriate for a broad audience
Basic technical knowledge around concepts such as iOS, Android, APIs, and Bluetooth
Ability to partner and cross-functionally collaborate and forge strong relationships with internal WHOOP stakeholders
Willingness and ability to adapt to ongoing changes to responsibilities, learn from other team members, take and deliver constructive feedback, and systematically deliver solutions to abstract problems while demonstrating an analytical and problem-solving ability
Must reside in one of the following states to be considered: AZ, CO, CT, D.C., FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NJ, NH, NV, OH, OR, OK, PA, SC, TX, UT, VT, VA, WI.
Around $19-$20 per hour
Medical, dental, vision coverage (life and disability insurance also available)
PTO (paid time off)
401k, stock options
Paid parental leave
Company products for free
$500 yearly wellness perk for fitness classes and memberships
Check out their benefits on this page under the jobs section
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