Do you know that apart from getting more than $20 per hour you will also get $3000 as a signup bonus for free?
As a Work at Home Technical Support and Sales Representative, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner.
After assessing the customer’s concerns, you will then identify and arrange solutions.
Asurion is doing that with their technical support and sales-related jobs now.
Here are the details for the Technical Support & Sales Representative jobs;
Company: Asurion
Table of Contents
Roles and Responsibilities
Utilize call center technology to input, track, and report customer issues.
Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
Escalate calls outside the scope to the appropriate tier of customer service support.
Follows directives from Call Center Management (Coaches, Managers, etc.).
Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service.
Communicate company policies and procedures to customers.
Learn details of protecting home and other product offerings to sell to customers confidently and accurately.
Troubleshoot technical issues for customer’s personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with troubleshooting steps.
Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
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Compensation/Benefits:
On average you will get $21 – $31 per hour.
If you start by may 31,2021 you will get a $3,000 sign-on bonus spread across your first 3 months ($1,000/month).
You can read the complete information on the official website.
Required Qualifications:
Must be able to understand, identify, and sell new products and solutions based on customer needs.
Must be able to pass a hiring assessment, covering soft skill scenario modeling, business decisions, and product knowledge.
Be able to handle multiple priorities, work in a fast environment, and manage time effectively.
Must be self-disciplined and work without close supervision.
A Min of 6 months of sales experience required.
With a min of 1-year of customer service experience.
Have a working knowledge of multiple hardware platforms and operating systems, including Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications.
Be a strong communicator, with an emphasis on effective listening and empathizing with customers.
Must reside in one of the following States: AK, AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, MI, MO, MS, MT, NC, ND, NE, NM, OH, OK, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY.
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Preferred Qualifications:
Call center experience preferred.
Bilingual skills a plus.
Technical Requirements:
Required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards.
Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).
Additional requirements:
While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer.
Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer-based training.
Must be flexible to work all shifts as required (evenings, weekends, and holidays)